Instead of being the usual post with tips for affiliate marketers, I want to write a post directly for affiliate managers. Why? Because indirectly this can make a huge difference for us, the affiliate marketers.
Affiliate managers can play a big role in getting you the right offer, payout, deal, etc. Some affiliate managers are better than others, simple as that. So to all you affiliate managers out there, keep these points in mind and try to apply them to your every day business.
Tip #1 : DO NOT be pushy when trying to recruit an affiliate.
There’s nothing that draws me away from a network more than when they are pushy and annoying about trying to get me to run offers. With some networks I’ve kindly explained that I have a full platter in front of me and have 0 time for any new projects, and that I’ll take a look once some time opens up. I still got e-mails and IMs every week asking me to look at all these new campaigns. Don’t be pushy! I know you’re out there, if I’m going to come to you, constantly bugging me about it will not help.
Tip #2 : Only show the best.
This goes for recruiting new affiliates or with affiliates you already have. I don’t want to see 50 offers that you “think I can do great on”, I’d rather you show me 2 offers that are doing great for affiliates and you really think with my background I can do some volume on. If I’ve told you that I excel in financial offers, showing me 10 ringtone and funcard offers probably isn’t going to entice me too much. This leads me to the next tip…
Tip #3 : Know your affiliates.
Knowing your affiliates is huge. Using the example above, if I’m a huge financial guy, I don’t want to even look at a funcard offer. I want to see the best debt offer you have and what extra creatives you have for me to look at on that offer. Now a lot of affiliates won’t tell you exactly what offers they’re promoting, but most will at least give you a category as to what types of offers they promote (financial, dating, ringtones, weight loss, etc).
Tip #4 : Be reliable.
I have the cell phone # of all my really important affiliate managers and I know that if I have a problem, I can get help as soon as I want. There’s horror stories online if guys who have been trying to get in touch with their affiliate manager for weeks and haven’t gotten a response. Granted some of these guys are probably a little..er..retarded…I’m sure there’s guys out there who have been “looked past”. Try your best not to overlook anybody, you never know what affiliate can be trying to get in touch with you. He could be huge. Respond to your affiliates on AIM, reply to their emails, and if they’re important enough give them your cell.
Tip #5 : Don’t bullshit affiliates.
I hate taking crap from a manager trying to negotiate. If you’re Network A and getting $20.00 on an offer direct, I may talk to Network B who gets the same offer and payout, and they offer me $18.00 without a problem. Don’t tell me the “absolute best” you can do is $16.75. You’ll take a little sacrifice in margin like any other good network until I send a little volume and you get more from the advertiser and get your margins back to normal.
Tip #6 : Be as transparent as possible.
Transparency is KEY in any good affiliate network/affiliate relationship. You tell me exactly what’s going on with you guys, and we’ll make the best accommodations so both parties profit out of it. We’re all here to make money. As long as you’re not taking a 1% margin or something crazy, we’re both going to make money. Transparency is a testament of good faith and builds a good relationship. I’m much more likely to stay with you in the long-term if you’re transparent.
Tip #7 : Keep my information private.
Pretty simple tip, right? Its a shame it doesn’t happen out there. Don’t be freakin greedy and go and give out information about my campaign, or rip it yourself. I’ve had this experience not only with myself, but with other affiliates out there who have talked to me. They’ve seen networks themselves copy the affiliates landing page and method or promotion…that’s pretty damn low.
Tip #8 : Learn your trade and help me.
One of the best things you can do as an affiliate manager is learn affiliate marketing well. You know how everything functions and how to work things on your end, but you should get out there and try to see the affiliates side of everything. You’ll be able to then make suggestions to your affiliates and directly help them make more money. I’ve had some pretty good ideas come from smart affiliate managers, so it definitely helps.
Tip #9 : No affiliate is too small.
I pretty much sucked when I started with affiliate marketing. My manager was Fraser at Azoogle and I was a complete newb. I bugged him day and night asking him questions about affiliate marketing and would IM him and annoy him every time I got a lead…which was about twice a day. I was doing like $30/day for my first month or 2. He stuck with me, helped me, never ignored me, and I went on to now do over 7 figures for him at CX Digital. Think it was worth it for him to put up with my crap for a couple months?
Hopefully a couple of those tips can help you become a better affiliate manager, or just get a different perspective on things.
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